Bills and terms of payment

Table of contents

Terms of payment

From January 1st, 2015 Fjárvakur  is the collection agent and receiver of payments for Já.

Persons born after 1950 will receive invoices in electronic form in their online bank, while others get an account statement as along with an invoice, unless another method has been requested. Only individuals will receive online invoices, not companies.

A mailing fee is charged for each mailed invoice to a party. Individuals who receive electronic invoices pay a transaction fee.

If the invoice is not paid on the deadline, penalty interest will be charged from the date of the deadline until the invoice has been paid, as well as collection notice fee of kr. 690 which will be added seven days after the deadline.

The customers of Já can choose the form in which they will receive the invoices, either by an online invoice in their online bank or with an invoice on paper. If you would like to change the form in which you receive the invoices please fill out the form here. The form of payment can’t be changed after an invoice has been sent out without consultation with the employees of Já.

Click here to change the invoice delivery form.

Please note that a listing with Já is published in Já’s media and does not change unless the customer requests a change. Já reserves the right to remove additional listings on its media in the event of payment default.

Go to top of page

General terms of payment

Invoices are to be paid not later than the deadline stated. The invoices shall be sent to the parties in advance or posted on the website of the contract parties who have requested such a posting.

An invoice is generated for each calendar month and the date of issue is the end of the month. The payment deadline is at least 30 days after the date of issue. If the invoice is not paid on the deadline the receiver of the invoice shall pay interest penalties as they are determined according to paragraph 1. Article 6 of the Interest and price indexation Act no. 38/2001, from the date of the deadline to the date the invoice is paid.

 Criticisms of invoices shall be issued without delay and no later than on the deadline, otherwise the invoice is considered approved.

If you need more information about invoices generated by listing at Já you can call the office, phone number 522 3200 or send an email to ja@ja.is.

Go to top of page

Collection process

The table below shows Fjárvakur’s collection process for Já.

   Description
 7 days after deadline  Statutory collection notice, fee kr. 690
 21 days after deadline  Collection letter 1 – Warning
 35 days after deadline  Collection letter 2 – A call or text
 49 days after deadline  Collection letter 3 – Repeat notice
 63 days after deadline  Collection letter 4 – Final notice
 77 days after deadline  Service closed – Invoice sent to lawyer for collection

 

Click here to view detailed information about collections of invoices that are older than January 1st, 2015.

Go to top of page

Frequently asked questions about invoices for extra listings

Do you have to pay to be listed with Já?

All basic listings are free. Basic listing includes name, title, address and single registration in a service category.

If something is added to the listing, for example, email, bold letters, extra names or subject lines, the party pays an annual fee according to the price list for additional listings.

Click here to see the price list for extra listings with Já.

Where does my listing appear?

Listings of persons appear in the following media:

Listings of companies and service providers appear as well in the following media:

One annual fee is paid for publication in Já’s every media.

Is an annual fee for the additional listing new?

No, the annual fee has always been charged for additional listings. But it has varied whether the fee has been added to the telecommunication companies invoice’s or been collected by an invoice from Já. Now all customers will receive an invoice from Já.

Can I make changes?

Yes, of course, customers have the opportunity to change the listing and thereby their invoices until the deadline. After the deadline the invoice is deemed approved. However, you can still change your listing but then it will not reduce the amount on the invoice. You can change your listing here or contact Já’s office, phone number 522 3200 or send an email to ja@ja.is.

In what form can I receive invoices?

We offer our customers the choice to receive invoices from us in the following forms:

  • Printed and mailed
  • Electronic document in online bank
  • Electronic invoices through messages.

We recommend that our customers receive invoices from us electronically to lower service charges and protect the environment.

Click here to change the invoice delivery form.

Why do you charge a transaction or mailing fee?

We charge service fees to cover the cost of printing and mailing invoices or posting them electronically.

  • Each invoice that is posted electronically imposes a fee of 80 kr. w / VAT.
  • Each invoice that is printed and mailed includes a mailing fee of 210 kr. w / VAT.

We recommend that our customers receive invoices from us electronically to lower service charges and to protect the environment.

Click here to change the invoice delivery form.

Want to know more?

If you have any questions you can not find the answers here please contact Já’s office, phone number 522 3200 or send an email to ja@ja.is.

Go to top of page

Já uses cookies in order to improve user experience and analyse website traffic. Já has also updated its privacy policy. You can read about cookies and the privacy policy here.
Agree